Refund Policy

At KimberlyJohnsonCo, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles & wax melts cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

In the event the package is damaged during shipping you may return your unused item(s) for a full refund of your purchase price, less shipping and handling within 14 days of delivery.

To start a return, you can contact us at kjohnson_cc@yahoo.com. If your return is accepted, we’ll contact you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We do not do exchanges at this time.

You can always contact us for any return question at kjohnson_cc@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.